Help

Know exactly what happens before your team starts.

Pontia uses an approval-based pilot so channel access, team ownership and the first live workflow are set up deliberately. Your 30-day trial begins only when the first store is activated.

Before you activate a paid subscription, you will see the full price, included usage and billing terms.

From registration to a live inbox

Register with phone OTP, submit your store for review, invite the team and connect the channels you need.

AI knows when to step aside

AI can use the store knowledge base for routine answers, but conversations that need human judgment must be handed to a team member with the context intact.

Your history does not disappear

Organization owners and billing members manage the plan and payments. If access expires, conversation history stays readable while outbound sending pauses until billing is restored.

For account or billing support, contact support@pontia.app.