Bring LINE, Facebook, Instagram, WhatsApp and email into one shared inbox. Assign each conversation to a teammate and track it until it is resolved.
คุณนภา สุขใจ18:25Perfect, Saturday at 4:30 works.2 min
Ploy R.18:02Can I change the request I sent this morning?23 min
Somchai P.17:40Is the blue one back in stock?1 hr
James Wilson16:15Thank you! See you tomorrowAnong
Nida CharoenYesterdaySending the photo from last weekคุณนภา สุขใจLINE · first seen Aug 2026Open · Anongคุณนภา สุขใจLINE · first seen Aug 2026For in-person businesses
Clinics, restaurants, salons, shops and services with multiple locations
Bring customer inquiries, assignments, follow-ups and location details into one shared inbox.
For online businesses
Online stores, brands, marketplace sellers and teams that manage multiple stores
Keep product, order, delivery and return inquiries in one team queue.
Messages from connected channels arrive in one shared inbox instead of one person’s phone.
Assign the next action, mark the status and leave a private note so work does not disappear between people.
The customer’s name, channel, tags and team notes stay visible while you reply.
AI uses information your team has approved and sends the conversation to a person when judgment is needed.
Basic · AI Assistant
AI drafts replies, translates and summarizes. Your team reviews everything before it is sent.
Premium · AI Agent + Automation
AI responds using approved information and policies, then sends uncertain or sensitive cases to your team.
คุณนภา สุขใจLINE · first seen Aug 2026Open · Anongคุณนภา สุขใจLINE · first seen Aug 2026Pontia Local brings LINE, Facebook, Instagram, WhatsApp and email into one inbox. Pontia Online works with email, Shopee, Lazada and TikTok Shop. The channels you can connect depend on your account type and each platform’s permissions.
No. You do not need an API key or a developer. Connect the business accounts you already use and Pontia walks you through the connection process.
Yes. Open Pontia in a mobile browser and reply from the same inbox as the rest of your team.
The status, assigned owner and internal notes stay with the conversation. The next teammate can see what was agreed without asking the customer to explain it again.
Only people invited to your Pontia team can see its conversations. Owners and admins control membership and permissions.
See the Plans page for the price and included usage of Local Basic, Local Premium, Online Basic and Online Premium. The latest details always appear on the same page.
Start with Local, Online or both in one Pontia account.
