The new Pontia plans

Choose a plan for your business and the work you want AI to handle

Pontia Local supports in-person customer service. Pontia Online supports online sales and customer care. Basic helps your team prepare replies, while Premium lets AI handle routine work.

Keep every message moving Plan your Pontia setup

Before you activate a paid subscription, you will see the full price, included usage and billing terms.

Local business

Pontia Local

Manage customer messages and reviews for your locations in one place.

AI Assistant

Local Basic

Coming soon

AI helps your team

Bring in-person customer messages together and help your team reply faster.

Included usage

See included usage before you subscribe

What is included

Shared inbox and assigned owners
Customer tags and internal notes
AI-assisted drafts, translation and summaries

See plan details

AI Agent + Automation

Local Premium

Coming soon

AI handles routine work

Let AI handle routine customer work across multiple locations using rules set by your team.

Included usage

See included usage before you subscribe

What is included

Everything in Local Basic
Multiple locations
Automated replies, analytics and rule-based workflows

See plan details

Online business

Pontia Online

Handle product, order and delivery questions in one team queue.

AI Assistant

Online Basic

Coming soon

AI helps your team

Keep online customer service beside product and order details.

Included usage

See included usage before you subscribe

What is included

Shared inbox for online customers
Product and order details
AI-assisted drafts reviewed by your team

See plan details

AI Agent + Automation

Online Premium

Coming soon

AI handles routine work

Let AI help manage a high volume of messages across multiple stores.

Included usage

See included usage before you subscribe

What is included

Everything in Online Basic
Multiple stores
Order-aware replies with complex cases sent to your team

See plan details

Choose the plan that fits your team. Before you activate a paid subscription, you will see the full price, included usage and billing terms. AI usage is measured in completed assistant tasks and automated replies, not tokens. Every plan has a clear monthly limit. If you serve customers both in person and online, you can use Local and Online in the same Pontia account.